Frequently Asked Questions (FAQs)
Welcome to our FAQ page, where we answer the most common plumbing and heating questions. If you don’t see your question here, feel free to contact us!
Why is my boiler losing pressure?Why is my radiator cold at the top/bottom?What should I do if my boiler isn’t working?Why does my boiler keep turning off?How often should my boiler be serviced?What type of boiler is best for my home?How do I bleed a radiator?How do I re-pressurise my boiler?What’s the difference between a combi, system, and regular boiler?How long does a boiler installation take?How do I reset my boiler?Why is my boiler making banging or whistling noises?What should I do if my boiler is leaking?How long should a boiler last?Can I fit a new boiler in a different location?What size boiler do I need for my house?Why does my boiler keep cycling on and off?Can a new boiler save me money?Should I turn my boiler off in summer?Is it normal for my boiler to make noise?
Why is my hot water not working but my heating is?Why is my hot water lukewarm?Why does my hot water take so long to heat up?Should I leave my hot water on all the time or only when needed?What size water cylinder do I need?Why does my hot water pressure keep dropping?How do I fix an airlock in my hot water system?Why does my shower go cold when another tap is used?How can I boost my hot water pressure?Why does my hot water smell funny?
What should I do if I have a water leak?How do I turn off my water supply in an emergency?Why does my tap keep dripping?What causes pipes to burst in winter?How do I prevent frozen pipes?What should I do if my pipes are frozen?Can a small leak cause damage?How do I find out where a leak is coming from?Is it safe to use leak sealant products?Why does my ceiling have water stains?
Why does my toilet keep running?Why won’t my toilet flush properly?How do I unblock a toilet?Why does my sink drain slowly?How do I clear a blocked drain?Why does my kitchen sink smell bad?Is it safe to use chemical drain cleaners?How can I prevent limescale build-up in my taps and pipes?What’s causing my water to drain slowly?How do I stop my toilet from making a hissing noise?
What should I do if I smell gas?How often should my gas appliances be serviced?Do I need a Gas Safety Certificate for my property?What are the signs of a carbon monoxide leak?Should I turn my boiler off if I’m going on holiday?Why do I need a Gas Safe registered engineer?How do I test my carbon monoxide alarm?Where should I install a carbon monoxide detector?Can I move my gas meter?What should I do if my gas pilot light keeps going out?
How much does a boiler service cost?How much does it cost to replace a boiler?Do you provide free quotes?Can I pay in instalments?Are there any government grants for new boilers?How much does a power flush cost?Can I get a discount for multiple services?Do you charge a call-out fee?How much does it cost to fix a leaking pipe?What’s included in a boiler service?
How can I make my heating system more efficient?Is it cheaper to leave my heating on low all day or use a timer?What’s the best thermostat setting to save energy?Should I install a smart thermostat?What’s the best way to prevent heat loss in my home?Do radiator reflectors actually work?Are thermostatic radiator valves worth it?Should I insulate my hot water pipes?What’s the most cost-effective way to heat my home?Can I claim government incentives for energy-efficient heating?
How often should I get my plumbing system checked?How do I know if my water pressure is too high or too low?Can you install an outdoor tap?How long does a typical plumbing repair take?Do you cover emergency call-outs?What’s the best way to find my stopcock?Can you install a water softener?What’s the difference between hard and soft water?How can I tell if my home has hard water?Why do I have noisy pipes?Can you install underfloor heating?Do you offer maintenance plans?Should I get my plumbing checked before buying a house?How long does it take to power flush a heating system?Can I fit a new shower pump myself?
If you have any other questions, feel free to get in touch! We’re always happy to help.